To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions


Where is the library located and how can I contact them?

The Athens Municipal Library is located at 410 E. Hargrave St. right here in Athens. Their phone number is 217-636-8047. You can find more information on their website here.

How long does it take to get a library card?

Our librarian will be able to supply you with a new library card the same day you apply.

Are electronic books available?

Yes, we do have electronic books. 

City Hall

What hours is City Hall open?

City Hall is open from 8am - 4:30pm daily.

Holiday Closing Schedule

New Year's Day

Martin Luther King Jr. Day

President's Day

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran's Day

Columbus Day

Thanksgiving Day

Friday after Thanksgiving Day

Christmas Day

Day after Christmas Day

**When a holiday falls on a Saturday, it will be observed on the preceding Friday. A holiday falling on a Sunday will be observed on the following Monday.**

Application Process

I am interested in applying for a job with the City of Athens, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Athens hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Sanitation & Recycling

What items can we recycle?

List of recycling items

Below is a list of acceptable and unacceptable recycling items.
Acceptable Recycling Items
Paper Products:
• Newspaper
• Mixed color paper
• Cardboard
• Junk mail
• Magazines
• Telephone books
• Paper bags
• Cereal & food boxes
• Egg cartons
• Shoe boxes
Plastic Containers:
• Bottles & Containers
• Plastic milk containers
• Detergent containers
Glass Containers:
• Clear, brown & green food/beverage containers (with lids removed)
Metal Containers:
• Aluminum cans
• Steel cans
• Tin cans
• Food cans
• Empty aerosol cans
• Pie tins
Non-Acceptable Recycling Items
• Hazardous waste
• Yard waste
• Electronics
• Carpet
• Food waste
• Window glass
• Diapers
• Mirrors
• Ceramics
• Clothing
• Napkins
• Plastic bags
• Tissue paper
• Light bulbs
• Wood
• Liquids

Water Utilities

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and we can try to work with you and your bill due date. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look. If you are seeing a different color or appearance, please contact our office and we will take a look into the issue. 


How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit